Everyone,
I have worked at SlickEdit for 12 years and in that time we have missed our planned spring upgrade cycle two times. Each of those times SlickEdit has done the right thing for our customers, and provided them a free upgrade if their support lapsed. Clark (SE Founder) & I are in full agreement and will honor that commitment for this cycle as well.
When the new release is available, our IT department will analyze which customers support expired and did not receive a free upgrade during their support period and will adjust their SlickEdit web account so they are able to receive it for free. This process may take up to a week after the new version is released and we appreciate your patience, or you may contact the sales department (1-919-473-0070) and they will work to expedite your request within a day.
As for the availability of SE19. Clark and the Engineering team are shooting for the end of July for the beta, and depending on the beta cycles the GA release should be near the end of Aug./early Sept. We agree this is much later than prior years, but there is some complex UI work being done and we will not release the beta until we believe the quality of the code is there.
If anybody should encounter problems obtaining your free upgrade through either of these processes, please feel free to contact me directly.
We thank you and appreciate the loyalty you have intrusted in SlickEdit.
Rick Lanning
SlickEdit Inc.
Vice President of Sales
Email: rlanning@slickedit.com
Phone: 919-473-0117