Everyone,
I have worked at SlickEdit for 12 years and in that time we have missed our planned spring upgrade cycle two times. Each of those times SlickEdit has done the right thing for our customers, and provided them a free upgrade if their support lapsed. Clark (SE Founder) & I are in full agreement and will honor that commitment for this cycle as well.
When the new release is available, our IT department will analyze which customers support expired and did not receive a free upgrade during their support period and will adjust their SlickEdit web account so they are able to receive it for free. This process may take up to a week after the new version is released and we appreciate your patience, or you may contact the sales department (1-919-473-0070) and they will work to expedite your request within a day.
As for the availability of SE19. Clark and the Engineering team are shooting for the end of July for the beta, and depending on the beta cycles the GA release should be near the end of Aug./early Sept. We agree this is much later than prior years, but there is some complex UI work being done and we will not release the beta until we believe the quality of the code is there.
If anybody should encounter problems obtaining your free upgrade through either of these processes, please feel free to contact me directly.
We thank you and appreciate the loyalty you have intrusted in SlickEdit.
Rick Lanning
SlickEdit Inc.
Vice President of Sales
Email: rlanning@slickedit.com
Phone: 919-473-0117
I've been a SlickEdit user since 2001 and a Core for Eclipse (Core) user since it was called "Plugin" v3.3, somewhere around 2007. I was reading this thread and was particularly interested in the comments about users' not getting any updates during the past year of their support agreements and the responses by Rick and Clark about how Slickedit will make it right by them.
Over in Core-land, we have not had a new version of the Core product for nearly 3 years now. Since December 01, 2011 to be exact. That version of Core was to be paired with Eclipse Indigo. Since then, Juno and Kepler have come and gone and now Eclipse is up to the Luna release. The Core team finally started talking about targeting a beta for September of last year, released one on 10/29 of last year, and last time I checked, Core was still in beta nearly a year later. During that time it was my experience that Core was nearly impossible to use on the post-Indigo releases of Eclipse. It was just too unstable.
On 10/10 of last year I spoke to my salesman, Chris Smith, about the lack of an update to the Core product, its instability when paired with Juno, and the fact that Slickedit had not given me my money's worth for my past year's subscription fee, a situation I see as completely analogous to users' complaints here of not receiving an update during their past year's support period. Chris more or less dismissed my concerns and seem to think that any use of the product was sufficient justification for the subscription fee. Never mind the fact that Slickedit gave me a choice of either using Core on an old and inefficent version of Eclipse or using it on a newer version in a very unstable combination. Never mind that I lost hours and hours of work due to hard crashes and workspace corruption. Never mind that I had to just stop using it and use SE v17 for my editing and bare Eclipse Juno/Kepler for debugging and other development activities. Never mind that the user forum that is intended to be the support vehicle for Core is nearly useless because questions sit unanswered for weeks at a time.
So I gave up. I dropped my SE maintenance when it came due last year, and in April of this year when my Core subscription came due with no new product available, despite being in beta since October of last year, I did not renew that either. The 2-IDEs-for-1-job thing was working well enough (or rather was not enough of a PITA) that I was not going to spend good money after bad for a product that, despite nearly a year in beta, still has no official release date.
And then I saw this thread with Slickedit users' complaints about not receiving anything for their past year's fee and the executives' statements of how Slickedit will do right by its customers, and wondered why nothing similar has been said regarding Core, despite the issue being raised in the Core forum and directly with my salesman, and despite the fact that the situation with Core is nearly 3 times as bad as with Slickedit in terms of how long users have gone without an update. Can you please explain this? I'd really like to return to being an active Slickedit customer, but unless something will be done to make things right by Core users, who are far more aggrieved at this point than users of the base product, that's not going to happen.
