Author Topic: Window 7 , 64bit , Crashed, yesterday installed  (Read 1904 times)

dodaechae

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Window 7 , 64bit , Crashed, yesterday installed
« on: November 14, 2014, 02:39:05 pm »
Hello,  :-[

I had installed Slickedit 2014 yesterday. ( before i was using Slickedit 2013 )
and worked using ftp client of Slickedit to connect AIX Server remote machine.

today when i try to open Slickedit 2014 , it Crashed.
so i captured it and it is attached as file








Lee

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Re: Window 7 , 64bit , Crashed, yesterday installed
« Reply #1 on: November 14, 2014, 03:18:53 pm »
Did you capture a dump file after it crashed?  That can help us try to isolate the crash or lockup.  The easiest method for capturing a dump file is using Windows Task Manager and right-click on the application in the Application or Processes tab and select Create Dump File.  Or you can use Visual Studio or WinDBG to capture a dump file if you have those tools available.

Zip up the dump file and you can post them here if the sizes aren't larger than allowed, or open a support case and they will direct you on how to upload it.

dodaechae

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Re: Window 7 , 64bit , Crashed, yesterday installed
« Reply #2 on: November 17, 2014, 02:27:01 am »
Hello

At work, i have the same problem.
but the MessgaeBox shows some information like belows

문제 서명:
  문제 이벤트 이름:   APPCRASH
  응용 프로그램 이름:   vs.exe
  응용 프로그램 버전:   19.0.0.14
  응용 프로그램 타임스탬프:   545bfd03
  오류 모듈 이름:   vsapi.dll
  오류 모듈 버전:   19.0.0.14
  오류 모듈 타임스탬프:   545bfc0a
  예외 코드:   c0000005
  예외 오프셋:   000000000009c497
  OS 버전:   6.1.7601.2.1.0.256.1
  로캘 ID:   1042
  추가 정보 1:   6b0f
  추가 정보 2:   6b0f626977dccaa118f8ab7ebe1bc104
  추가 정보 3:   5460
  추가 정보 4:   546020ea237761ecb2acdbafc63fa337

온라인 개인 정보 취급 방침 읽기:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0412

온라인 개인 정보 취급 방침을 사용할 수 없으면 오프라인으로 개인 정보 취급 방침을 읽으십시오.
  C:\Windows\system32\ko-KR\erofflps.txt



It seems to me that
when working remote machine, i used not to disconnect explicitly when exiting the Slickedit 2014.
and next time when open the Slickedit 2014, the program try to connect the remote machine.
but the information is not well saved.

BTW, i tried to reinstall the program hoping the program appears returned normally.
but the problem appears like before.

SlickEdit Support

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Re: Window 7 , 64bit , Crashed, yesterday installed
« Reply #3 on: December 02, 2014, 10:48:22 pm »
In your SlickEdit Configuration directory, typically a path like this: C:\Users\USERNAME\Documents\My SlickEdit Config\19.0.0\, there is a file called vrestore.slk file. Rename this file to vrestore.slk.bak and start SlickEdit. SlickEdit will open without restoring any previously opened files.