Author Topic: v20.0.0.12 64-bit hanged on Win7x64  (Read 1955 times)

at5dapa1

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v20.0.0.12 64-bit hanged on Win7x64
« on: November 14, 2015, 01:42:22 pm »
I installed v20 few days ago and today I caught it hanging (first time when happend) so had to kill it after few minutes.
However before killing I got a full dump with Process Explorer and here's the call stacks' listing from Visual Studio:
Code: [Select]
>Debug.ListCallStack /AllThreads
Callstack for Thread 1 (Thread Id: 2220 (0x8ac)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8dcea()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd4669a()
 4      kernel32.dll!0000000077a81dee()
 5      vsapi.dll!000000006cc5584d()
 6      vsapi.dll!000000006cd97e0a()
 7      vsapi.dll!000000006cdb071f()
 8      vsapi.dll!000000006cda9705()
 9      vsapi.dll!000000006cdaa525()
 10     vsapi.dll!000000006cc411c4()
 11     vsapi.dll!000000006cb57cde()
 12     vsapi.dll!000000006cab5da7()
 13     QtCore4.dll!00000000700b974c()
 14     QtGui4.dll!00000000708606e3()
 15     QtGui4.dll!000000007080527a()
 16     QtGui4.dll!0000000070804f18()
 17     QtCore4.dll!00000000700a4462()
 18     QtCore4.dll!00000000700d688f()
 19     QtCore4.dll!00000000700d6294()
 20     user32.dll!0000000077b59bd1()
 21     user32.dll!0000000077b598da()
 22     QtCore4.dll!00000000700d715d()
 23     QtGui4.dll!0000000070880315()
 24     QtCore4.dll!00000000700a2335()
 25     QtCore4.dll!00000000700a4960()
 26     vs.exe!000000013fe1df3c()
 27     vs.exe!000000013fe2ee3c()
 28     vs.exe!000000013fed03bf()
 29     kernel32.dll!0000000077a35a4d()
 30     ntdll.dll!0000000077c6b831()

Callstack for Thread 2 (Thread Id: 2216 (0x8a8)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8df6a()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      ntdll.dll!0000000077c5a957()
 4      kernel32.dll!0000000077a35a4d()
 5      ntdll.dll!0000000077c6b831()

Callstack for Thread 3 (Thread Id: 1548 (0x60c)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      tagsdb.dll!000000005faf1bbf()
 5      tagsdb.dll!000000005fae5d71()
 6      tagsdb.dll!000000005fa525db()
 7      tagsdb.dll!000000005faf17f0()
 8      kernel32.dll!0000000077a35a4d()
 9      ntdll.dll!0000000077c6b831()

Callstack for Thread 4 (Thread Id: 6596 (0x19c4)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      tagsdb.dll!000000005faf1bbf()
 5      tagsdb.dll!000000005fae5d71()
 6      tagsdb.dll!000000005fa525db()
 7      tagsdb.dll!000000005faf17f0()
 8      kernel32.dll!0000000077a35a4d()
 9      ntdll.dll!0000000077c6b831()

Callstack for Thread 5 (Thread Id: 4956 (0x135c)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      tagsdb.dll!000000005faf1bbf()
 5      tagsdb.dll!000000005fae5d71()
 6      tagsdb.dll!000000005fa53a7f()
 7      tagsdb.dll!000000005faf17f0()
 8      kernel32.dll!0000000077a35a4d()
 9      ntdll.dll!0000000077c6b831()

Callstack for Thread 6 (Thread Id: 7068 (0x1b9c)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      tagsdb.dll!000000005faf1bbf()
 5      tagsdb.dll!000000005fae5d71()
 6      tagsdb.dll!000000005fa53a7f()
 7      tagsdb.dll!000000005faf17f0()
 8      kernel32.dll!0000000077a35a4d()
 9      ntdll.dll!0000000077c6b831()

Callstack for Thread 7 (Thread Id: 5224 (0x1468)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      tagsdb.dll!000000005faf1bbf()
 5      tagsdb.dll!000000005fae5d71()
 6      tagsdb.dll!000000005fa53a7f()
 7      tagsdb.dll!000000005faf17f0()
 8      kernel32.dll!0000000077a35a4d()
 9      ntdll.dll!0000000077c6b831()

Callstack for Thread 8 (Thread Id: 3284 (0xcd4)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      tagsdb.dll!000000005faf1bbf()
 5      tagsdb.dll!000000005fae5d71()
 6      tagsdb.dll!000000005fa53a7f()
 7      tagsdb.dll!000000005faf17f0()
 8      kernel32.dll!0000000077a35a4d()
 9      ntdll.dll!0000000077c6b831()

Callstack for Thread 9 (Thread Id: 7740 (0x1e3c)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      tagsdb.dll!000000005faf1bbf()
 5      tagsdb.dll!000000005fae5d71()
 6      tagsdb.dll!000000005fa52a6f()
 7      tagsdb.dll!000000005faf17f0()
 8      kernel32.dll!0000000077a35a4d()
 9      ntdll.dll!0000000077c6b831()

Callstack for Thread 10 (Thread Id: 1716 (0x6b4)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8d9fa()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      KERNELBASE.dll!000007fefdd310dc()
 4      filewatcher.dll!000000005ec18e8f()
 5      filewatcher.dll!000000005ec0af3c()
 6      filewatcher.dll!000000005ec33320()
 7      kernel32.dll!0000000077a35a4d()
 8      ntdll.dll!0000000077c6b831()

Callstack for Thread 11 (Thread Id: 7532 (0x1d6c)):
 Index  Function
--------------------------------------------------------------------------------
 1      ntdll.dll!0000000077c8df6a()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      winmm.dll!000007fefbb5a8af()
 4      kernel32.dll!0000000077a35a4d()
 5      ntdll.dll!0000000077c6b831()

Callstack for Thread 12 (Thread Id: 2156 (0x86c)):
 Index  Function
--------------------------------------------------------------------------------
*1      ntdll.dll!0000000077c8f2ba()
 2      [Frames below may be incorrect and/or missing, no symbols loaded for ntdll.dll]
 3      ntdll.dll!0000000077c5f6bb()
 4      kernel32.dll!0000000077a35a4d()
 5      ntdll.dll!0000000077c6b831()
>

The raw dump is 756M and 7zip-ed 68M: if it is needed, is there a way to upload the dump to SE support for analysis?
Best regards,
Daniel

Phil Barila

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Re: v20.0.0.12 64-bit hanged on Win7x64
« Reply #1 on: November 15, 2015, 01:17:45 am »
Open a support case.  The system will send you instructions for uploading it.

Dennis

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Re: v20.0.0.12 64-bit hanged on Win7x64
« Reply #2 on: November 19, 2015, 02:00:13 am »
Please do submit the minidump to support.  I'd like to look it over.

at5dapa1

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Re: v20.0.0.12 64-bit hanged on Win7x64
« Reply #3 on: November 20, 2015, 11:25:49 am »
I tried to attach the file to case CAS-67788-SG4T:
 vs__full_dump.7z.001 35.00 MB
 vs__full_dump.7z.002 34.34 MB
It gave some "flength error" during upload, but few minutes later said it succeeded, so I hope you can see the files, if not please let me know and I'll try to upload them from home.

Note: From when it happened, I didn't caught anymore the hanging situation...

Mike

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Re: v20.0.0.12 64-bit hanged on Win7x64
« Reply #4 on: November 20, 2015, 04:49:59 pm »
Received.
Filename                      Date                                Size
vs__full_dump.7z         11/20/15 06:08:47 AM 68 megabytes 
vs__full_dump.7z.001  11/20/15 06:19:13 AM 35 megabytes 
vs__full_dump.7z.002  11/20/15 06:18:51 AM 34 megabytes 

Dennis

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Re: v20.0.0.12 64-bit hanged on Win7x64
« Reply #5 on: November 21, 2015, 12:44:29 am »
Thanks for the dump file.  It allowed me to quickly identify the problem.

Do you have a "P:" drive on your system?  SlickEdit hung calling GetVolumeInformation () for that drive (when it shouldn't have been, that will be fixed in a point release).

at5dapa1

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Re: v20.0.0.12 64-bit hanged on Win7x64
« Reply #6 on: November 22, 2015, 01:35:10 pm »
Glad it was of help. Yes there is a P: mapped to a network drive "\\example.com\...\prj" where we have some old stuff, however none of the projects files are there so indeed it's weird that SE tried to use that drive.