Well, it's similar to other stores. The thing is, I'm not purchasing anything. I already have maintenance, I just want to download the software. But I have to go through this whole purchase process before I get sent a download link. Lots of pages with $0.00 on them, seems pointless.
Seemed to me if I have current maintenance, I should be able to go to the Registered Products page (or something like it) and just download. I realize you have to send me the key too. I haven't really thought about it that much I guess. And I suppose you're using a package for this, and there's only so much you can do.
Anyway, not a big deal. Only happens once a year, right? ;-)
Regards
John Hurst
Wellington, New Zealand