Author Topic: B4 linux install (upgrade?) hangs  (Read 1110 times)

jc44

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B4 linux install (upgrade?) hangs
« on: September 02, 2016, 08:55:11 am »
Hi

I have an issue installing B4 after B3.  I'm installing linux x64 on a m/c connected to my m/c via "ssh -Y".  I'm installing a personal version so I'm not installing as root.  I installed B3 just fine into /home/jc/bin/se21b3 and it works with the display on a Pi 3 and the code running on a Ubuntu x64 server.  That was my 1st install of SE ever on that m/c.  Today I tried to install B4 to /home/jc/bin/se21b4 - this started OK and got as far as running license manager and then hung.  Killing vs_exe completed the install "successfully" but if I try to run vs itself it just hangs.  My B3 install is still good and works fine.

Regards

JC

Install sequence:
johncox@buildbot:~/se/se_21000005_linux64_beta4$ ./vsinst


*************************************************************
*************************************************************
*           SlickEdit Pro INSTALLATION PROGRAM           
*                       Version 21.0.0.5                   
*************************************************************
*************************************************************

Estimated disk space needed:  350 MB (including 50 MB for tag files)

<ENTER> to continue...

[... T&C ...]
Install directory [/opt/slickedit-pro2016]: /home/johncox/bin/se21b4

Directory /home/johncox/bin/se21b4/ does not exist. Create [Y]? y

Checking disk space. Please wait...

Unpacking files:
...
done
Checking distribution files. Please wait...
Updating misc files. Please wait...                                     
Compiling macros. Please wait...                                       
   Timestamping frmopen.ex                                             
Running license manager to verify licensing... <<< Nothing happens here for > 60s >>>
^C

^C^C^C^C^Z
[1]+  Stopped                 ./vsinst
johncox@buildbot:~/se/se_21000005_linux64_beta4$ ps
   PID TTY          TIME CMD
 37031 pts/10   00:00:00 bash
 37053 pts/10   00:00:03 vsinst
 37067 pts/10   00:00:00 sh
 37068 pts/10   00:00:00 sh
 37069 pts/10   00:00:00 sh
 37074 pts/10   00:00:01 vs_exe
 37086 pts/10   00:00:00 ps
johncox@buildbot:~/se/se_21000005_linux64_beta4$ kill 37074
johncox@buildbot:~/se/se_21000005_linux64_beta4$ ps
   PID TTY          TIME CMD
 37031 pts/10   00:00:00 bash
 37053 pts/10   00:00:03 vsinst
 37067 pts/10   00:00:00 sh
 37068 pts/10   00:00:00 sh
 37069 pts/10   00:00:00 sh
 37074 pts/10   00:00:01 vs_exe <defunct>
 37103 pts/10   00:00:00 ps
johncox@buildbot:~/se/se_21000005_linux64_beta4$ fg
./vsinst

*************************************************************
*           INSTALLATION SUCCESSFULLY COMPLETED             
*************************************************************

NOTES:
1. Type "/home/johncox/bin/se21b4/bin/vs" to run SlickEdit Pro.
2. You may want to add "/home/johncox/bin/se21b4/bin/" to your users' PATH.
johncox@buildbot:~/se/se_21000005_linux64_beta4$ /home/johncox/bin/se21b4/bin/vs
^C^Z
[1]+  Stopped                 /home/johncox/bin/se21b4/bin/vs
johncox@buildbot:~/se/se_21000005_linux64_beta4$


Clark

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Re: B4 linux install (upgrade?) hangs
« Reply #1 on: September 02, 2016, 12:09:14 pm »
This sounds like an odd config problem.

If you run b4 with a clean config, does it run?

bin/vs +new -sc /tmp/new-config-dir

Please zip up your config directory (.slickedit/21.0.0) and upload it to support.

Go to Url: http://support.slickedit.com

Enter 13908 for the case

Post here to let us know it has been uploaded

Thanks

jc44

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Re: B4 linux install (upgrade?) hangs
« Reply #2 on: September 02, 2016, 02:21:20 pm »
No  "bin/vs +new -sc /tmp/new-config-dir" hangs in the same way it did without the options (B4).

Do you still want my config?

Clark

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Re: B4 linux install (upgrade?) hangs
« Reply #3 on: September 02, 2016, 03:07:41 pm »
Don't need your config

Clark

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Re: B4 linux install (upgrade?) hangs
« Reply #4 on: September 02, 2016, 03:08:18 pm »
Will beta 4 run on any of your other Linux machines?

Clark

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Re: B4 linux install (upgrade?) hangs
« Reply #5 on: September 02, 2016, 03:09:10 pm »
You could try manually copying "slickedit.lic" to your beta 4 bin directory.

jc44

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Re: B4 linux install (upgrade?) hangs
« Reply #6 on: September 02, 2016, 03:41:38 pm »
Manually copying the license file seems to have done the trick.

Thanks

Clark

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Re: B4 linux install (upgrade?) hangs
« Reply #7 on: September 02, 2016, 09:41:26 pm »
I believe this is not a new problem. I heard from support that there have been a few scenarios under Linux where the license manager dialog just won't run. We haven't figured this one out because we haven't been able to reproduce it. The good news is that there is a work around.