Author Topic: Unhandled exception in RC2  (Read 3337 times)

rowbearto

  • Senior Community Member
  • Posts: 1481
  • Hero Points: 112
Unhandled exception in RC2
« on: September 21, 2016, 10:04:38 pm »
I got an unhandled exception in RC2, see attached screen shots.

It happened right when I pressed "Ctrl+." on a symbol in a java file.

As I have visual studio installed, it let me "debug" the crash, and this is where I got the screenshots.

rowbearto

  • Senior Community Member
  • Posts: 1481
  • Hero Points: 112
Re: Unhandled exception in RC2
« Reply #1 on: September 21, 2016, 10:16:33 pm »
Looked into the event viewer as a previous poster did, I saw:

Faulting application name: vs.exe, version: 21.0.0.8, time stamp: 0x57dffa42
Faulting module name: tagsdb.dll, version: 21.0.0.8, time stamp: 0x57dff9a4
Exception code: 0xc0000005
Fault offset: 0x0000000000047e3a
Faulting process id: 0x2764
Faulting application start time: 0x01d2144619b44d80
Faulting application path: C:\Program Files\SlickEdit Pro 21.0.0\win\vs.exe
Faulting module path: C:\Program Files\SlickEdit Pro 21.0.0\win\tagsdb.dll
Report Id: e26e36c0-8046-11e6-928a-ac7ba1b2d4bd

Looks similar to that other post

bengle

  • Senior Community Member
  • Posts: 132
  • Hero Points: 4
Re: Unhandled exception in RC2
« Reply #2 on: September 22, 2016, 12:41:35 am »
Yes, this is the same crash at the same exact offset as mine.   For me, it crashes every few minutes, so I had to revert back to Slick Edit 2015 until there is a fix for this.

I am happy to run more tests or collect additional diagnostic information if you need me to.  It doesn't take very long for me to produce the crash.

rowbearto

  • Senior Community Member
  • Posts: 1481
  • Hero Points: 112
Re: Unhandled exception in RC2
« Reply #3 on: September 22, 2016, 12:48:26 am »
I got a 2nd crash, in the event viewer it looks a little different:

Faulting application name: vs.exe, version: 21.0.0.8, time stamp: 0x57dffa42
Faulting module name: ntdll.dll, version: 6.1.7601.23392, time stamp: 0x56eb3625
Exception code: 0xc0000005
Fault offset: 0x0000000000048d84
Faulting process id: 0x9f34
Faulting application start time: 0x01d214543d2590cc
Faulting application path: C:\Program Files\SlickEdit Pro 21.0.0\win\vs.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 21283ef0-8050-11e6-928a-ac7ba1b2d4bd

bengle

  • Senior Community Member
  • Posts: 132
  • Hero Points: 4
Re: Unhandled exception in RC2
« Reply #4 on: September 22, 2016, 12:53:02 am »
Since this one looks different, you might want to look here to see if there is a crash dump, and if so, upload it for them to analyze:

C:\Users\<user-name>\AppData\Local\CrashDumps

rowbearto

  • Senior Community Member
  • Posts: 1481
  • Hero Points: 112
Re: Unhandled exception in RC2
« Reply #5 on: September 22, 2016, 12:58:24 am »
Thanks for the tip.

Unfortunately, the C:\Users\<user-name>\AppData\Local\CrashDumps directory does not exist on my machine :(

jporkkahtc

  • Senior Community Member
  • Posts: 1843
  • Hero Points: 178
  • Text
Re: Unhandled exception in RC2
« Reply #6 on: September 22, 2016, 01:00:26 am »
Since you caught it in VisualStudio, use VS to make the dump.
Debug menu -> SaveDumpAs.


You can also create the dump from Taskmanager -- right click on the process CreateDumpFile.


bengle

  • Senior Community Member
  • Posts: 132
  • Hero Points: 4
Re: Unhandled exception in RC2
« Reply #7 on: September 22, 2016, 01:03:15 am »
You can automatically generate crash dumps as described in these instructions:
https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspx
 

Dennis

  • SlickEdit Team Member
  • Senior Community Member
  • *
  • Posts: 2811
  • Hero Points: 425
Re: Unhandled exception in RC2
« Reply #8 on: September 22, 2016, 02:19:34 pm »
We are working on a fix for this problem for RC3.

rowbearto

  • Senior Community Member
  • Posts: 1481
  • Hero Points: 112
Re: Unhandled exception in RC2
« Reply #9 on: September 22, 2016, 07:45:32 pm »
Got crash at 0x9e57b (see below). Managed to save a crash dump from visual studio, which is attached to this message.

Faulting application name: vs.exe, version: 21.0.0.8, time stamp: 0x57dffa42
Faulting module name: tagsdb.dll, version: 21.0.0.8, time stamp: 0x57dff9a4
Exception code: 0xc0000005
Fault offset: 0x000000000009e57b
Faulting process id: 0x9e34
Faulting application start time: 0x01d2145ce93a0e38
Faulting application path: C:\Program Files\SlickEdit Pro 21.0.0\win\vs.exe
Faulting module path: C:\Program Files\SlickEdit Pro 21.0.0\win\tagsdb.dll
Report Id: 81460b55-80fc-11e6-928a-ac7ba1b2d4bd

rowbearto

  • Senior Community Member
  • Posts: 1481
  • Hero Points: 112
Re: Unhandled exception in RC2
« Reply #10 on: September 22, 2016, 07:56:07 pm »
Forgot to screenshot the exception message in my last post. Same crash at 0x9e57b happened again. Attached is the screenshot of the unhandled exception message from VS studio 2008, so it is attached here in the 2nd crash. Along with stack trace and crash dump.

Dennis

  • SlickEdit Team Member
  • Senior Community Member
  • *
  • Posts: 2811
  • Hero Points: 425
Re: Unhandled exception in RC2
« Reply #11 on: September 22, 2016, 09:38:46 pm »
FWIW:  I just confirmed that both of these mini dumps are from bugs already fixed in the upcoming RC3 release.

rowbearto

  • Senior Community Member
  • Posts: 1481
  • Hero Points: 112
Re: Unhandled exception in RC2
« Reply #12 on: September 22, 2016, 09:40:41 pm »
Good news!

Hopefully you will have RC3 out soon? All these crashes is slowing me down quite a bit.

Clark

  • SlickEdit Team Member
  • Senior Community Member
  • *
  • Posts: 4924
  • Hero Points: 402
Re: Unhandled exception in RC2
« Reply #13 on: September 22, 2016, 10:52:15 pm »
Sorry, we haven't gotten this right. We won't be shipping anything until we are sure things are much better than this.

The good news is that the dumps that we've been getting have been enough information for us to know what went wrong.

Clark

  • SlickEdit Team Member
  • Senior Community Member
  • *
  • Posts: 4924
  • Hero Points: 402
Re: Unhandled exception in RC2
« Reply #14 on: September 23, 2016, 03:42:02 pm »
RC 3 is available for download now