I've complained about this before, and really this should go into suggestions, but ...
Bug reporting is too hard.
#1 Help->Contact Support.
This opens a dialog with a "Submit" button to include essential information.
However, it opens a WEB page with that information missing, and it requires that I go back and copy the information from the ABOUT box.
It shouldn't do that - it should just copy that information for me -- or at *least* put it in the clipboard so it is easily available to paste into the web page.
#2: Contact Support should also have the option to include more configuration.
Slick support has posted in these forums directions on how to upload user configuration as well as numerous times asking people to try with a clean configuration.
Automate this!
ContactSupport should include options to automatically collect and include the configuration information.
Contact Support could also have a button "Launch Clean Instance of Slickedit" - to automatically start another instance of Slickedit with the default configuration.