Author Topic: SE2017 trial install fails  (Read 615 times)

miffed

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SE2017 trial install fails
« on: October 31, 2017, 02:58:37 pm »
I downloaded SE2017 Standard.
At the "Request a trial license" step it says:
Quote
A newer version of this product has been released. Please download and install our current product before requesting a trial license.
The download link in that message (https://customer.slickedit.com/products) leads to a 404 error.
I called the number listed at the bottom of the SE home page (800-934-3348), but it seems to be disconnected/fast-busy.
I called the other number (919-473-0070), and it eventually takes me to voice mail.
I guess no one tries to install a trial version very often  :)

Rodney

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Re: SE2017 trial install fails
« Reply #1 on: October 31, 2017, 03:41:04 pm »
We are resolving the phone issues now. The 919 number works, 800 number will work again soon. Sorry about that.

The installer for the current version is "sestandard_22000009_win64.msi" ("sestandard_22000009_win32.msi" if 32-bit). Please verify this is what you downloaded and are attempting to install.

++rodney

Rodney

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Re: SE2017 trial install fails
« Reply #2 on: October 31, 2017, 04:11:46 pm »
And 800 service has been restored. Sorry for the inconvenience.

miffed

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Re: SE2017 trial install fails
« Reply #3 on: October 31, 2017, 04:17:54 pm »
Yes, I installed sestandard_22000009_win64.msi, which I downloaded earlier today from here:
https://www.slickedit.com/trial/slickedit

Mike

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Re: SE2017 trial install fails
« Reply #4 on: October 31, 2017, 04:28:50 pm »
I sent you a private message with a trial license download link that I tested, so it should work.

-Mike

miffed

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Re: SE2017 trial install fails
« Reply #5 on: October 31, 2017, 06:12:04 pm »
That worked -- thanks for all your help!

Mike

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Re: SE2017 trial install fails
« Reply #6 on: October 31, 2017, 07:23:43 pm »
You're welcome, and thanks for letting us know the phones were having problems!