For Windows users that experience this type of failure, the best method for us to diagnose the failure is to capture a minidump for the crashed process. There are a couple of ways of generating a dump file in Windows. If you have Microsoft Visual Studio installed, then their debugger can be used to attach and capture the dump file for the process. WinDbg is also a useful tool for capturing dump files. If you have administrative rights for the machine, you can also configure Windows Error Reporting to automate this process for you. It requires some registry editing, here's a link that describes what settings you need:
https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181(v=vs.85).aspxRecommend using the mini dump type to start with rather than full dump, dump file sizes becomes and an issue when trying to upload to support.
If you have a dump file, or a source file or project that will easily reproduce a crash or issue, you can contact customer support through
www.slickedit.com/supportcase to create a support case, there are instructions there for submitting particulars on your configuration, emulation, and upload any files that you allowed to share that may help us reproduce the issue.