Unable to run 28.0.2 on MAC ARM after install

[rajkej]

I have installed SE Pro 28.0.2 MAC ARM version. The install completes successfully but afterwords when I try to run the program, I get a dialog that simply says "The application "SlickEditPro2023" can't be opened". My IT person tried installing the MAC Intel version on an Intel Mac and that worked but I have an M1 and would like to run the ARM version. Any suggestions on how to figure out why install works but running the application does not?

[Clark]

Maybe this picture will help.

[rajkej]

We looked for that and it wasn't getting that far.

On the MAC Intel install, it got to that point. First time clicking on the app to start it on MAC Intel we got a 'verifying' dialog and then MAC O/S brought up the dialog describing that the program wasn't signed.

In my case on the MAC ARM, it doesn't get that far. I never see the 'verifying' dialog for first run application. It just immediately says "the application can't be opened".

I added a screenshot (but to the original post accidentally)...

[Clark]

Is there some anti-virus software installed?

What kind of Arm Mac do you have?

SlickEdit is code signed but not yet notorized.

[rajkej]

I have an M1 Pro, Mac OS Sonoma 14.4.1.

My IT dept installs Microsoft Defender. That tool is not reporting any hits.

[Clark]

I don't know if this will work but it might.

* Remove your installation of /Applications/SlickEditPro2023
* Remove the quarantine attribute:  xattr -d com.apple.quarantine se_28000200_mac-arm.dmg
* Try installing again

On my Arm machine, apple doesn't bother to do the initial verification process if the quarantine attribute isn't there. This attribute gets added when you download the installer.

[rajkej]

Clearing that attribute did the trick. Thanks!

Must be something about how the file was downloaded by our IT dept that set it?

[Clark]

Clearing that attribute did the trick. Thanks!

Must be something about how the file was downloaded by our IT dept that set it?

Glad this worked! It's normal for the quarantine attribute to be added when installers are downloaded. I still don't understand why your machine wouldn't go through the normal verification process and permit the open anyway button.

[rajkej]

Probably has to do with IT blocking the dropbox website. Something to do with how the file was stored on a "secure file share" between the IT person downloading it and getting it to me.