Author Topic: Help assistant crashed  (Read 7728 times)

rjpontefract

  • Senior Community Member
  • Posts: 263
  • Hero Points: 10
Help assistant crashed
« on: November 12, 2025, 09:35:41 PM »
I was viewing the help for SE 2025 and the assistant application crashed when I closed the help window.  Here's the start of the crash report:

Code: [Select]
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process:               assistant [95534]
Path:                  /Applications/SlickEditPro2025.app/Contents/MacOS/assistant
Identifier:            assistant
Version:               ???
Code Type:             ARM-64 (Native)
Parent Process:        vs [6697]
Responsible:           vs [6697]
User ID:               501

Date/Time:             2025-11-13 10:29:50.2269 +1300
OS Version:            macOS 15.7.2 (24G325)
Report Version:        12
Anonymous UUID:        11114BEA-CBD8-5997-5ABD-4A57F553E1D4


Time Awake Since Boot: 180000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Codes:       0x0000000000000001, 0x0000000000000000

Termination Reason:    Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process:   exc handler [95534]

VM Region Info: 0 is not in any region.  Bytes before following region: 4370661376
      REGION TYPE                    START - END         [ VSIZE] PRT/MAX SHRMOD  REGION DETAIL
      UNUSED SPACE AT START
---> 
      __TEXT                      104830000-1048f0000    [  768K] r-x/r-x SM=COW  /Applications/SlickEditPro2025.app/Contents/MacOS/assistant

Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   QtWebKit                             0x107f2811c 0x107480000 + 11174172
1   QtWebKit                             0x107f28ee4 0x107480000 + 11177700
2   QtWebKit                             0x107fc0fe0 0x107480000 + 11800544
3   QtWebKit                             0x107f2fe58 0x107480000 + 11206232
4   QtWebKit                             0x107f35c30 0x107480000 + 11230256
5   QtCore                               0x104f3ec28 QThreadStorageData::finish(void**) + 412
6   QtCore                               0x105029fb4 QCoreApplicationPrivate::~QCoreApplicationPrivate() + 48
7   QtGui                                 0x105b64efc QApplicationPrivate::~QApplicationPrivate() + 12
8   QtCore                               0x10503c300 QObject::~QObject() + 1444
9   QtGui                                 0x105b66e78 QApplication::~QApplication() + 1244
10  assistant                             0x104850d24 0x104830000 + 134436
11  dyld                                 0x1922aeb98 start + 6076

Is there anything else I can provide that would help fix this?

Clark

  • SlickEdit Team Member
  • Senior Community Member
  • *
  • Posts: 7133
  • Hero Points: 544
Re: Help assistant crashed
« Reply #1 on: November 13, 2025, 12:45:05 AM »
Are there any specific steps which will help us reproduce this? Can you easily reproduce this?

We haven't been able to good debug information on macOS ARM like we can on other platforms (core files not possible on ARM).

rjpontefract

  • Senior Community Member
  • Posts: 263
  • Hero Points: 10
Re: Help assistant crashed
« Reply #2 on: November 13, 2025, 10:16:19 PM »
It's happened twice, but I can't reproduce it I'm afraid.  It only happens on exit when it's cleaning up and it's only the help window, so not important.  If I can work out how to make it happen on demand, I'll let you know.