Author Topic: [FIXED] No way to download SE 2009 or my own license file anymore :(  (Read 4359 times)

jmfrouin

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In registered products, I haven't SE 2008 Linux anymore but "SlickEdit Maintenance Renewal Linux"
And now I cannot download SE 2009 anymore.
I cannot download my license too :(
For the moment I can only download the trial 2008 version.
Someone can help me ?
Thanks
« Last Edit: March 21, 2009, 09:20:44 pm by snoogie »

chrisant

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Re: No way to download SE 2009 or my own license file anymore :(
« Reply #1 on: March 21, 2009, 08:40:18 pm »
Maybe one of these steps got missed:
Log in on the web page.
Click "Registered Products".
Click "Upgrade" over on the righthand side.
Click through the series of pages to order the 2009 upgrade.
Click on the 2009 product to download it.
Click on the 2009 license file link to get a new license file.

@SlickTeam:  Confusion about how to upgrade existed at the 12->13 upgrade, too.  Maybe the page could be tweaked to lead users to the "Upgrade" link better, or maybe the "Upgrade is available" mails could mention how to upgrade.

jmfrouin

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Re: No way to download SE 2009 or my own license file anymore :(
« Reply #2 on: March 21, 2009, 09:17:01 pm »
Thanks for your help.
I can now download my slickedit's license.
I see the message info about the delayed SE 2009
I think everything is OK now and I need to wait for this critical bug fixed.
I still have the Renew link, even if my license is valid (expired 03/2011) but it's probably normal too :)
Many thanks for your help stepcially in week end :)
« Last Edit: March 21, 2009, 09:21:31 pm by snoogie »