Author Topic: Unable to Create Help Desk Ticket  (Read 4732 times)

gavink

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Unable to Create Help Desk Ticket
« on: September 10, 2009, 04:58:21 am »
When using the web site to create a help desk ticket after entering all the information, my browser quietly took me to the home page without ceremony, leaving me unsure if the ticket was created.

Ironically the ticket I want to create is about getting similar behaviour when asking the web site for a license file.

Behaviour seems the same on FF3.5 (preferred browser) and IE6 (corporate standard).

The old behaviour of creating a ticket by e-mail seems to be disabled, as that bounced without a valid ticket.

Any clues?

SlickEdit Support

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Re: Unable to Create Help Desk Ticket
« Reply #1 on: September 10, 2009, 03:20:31 pm »
Hi Everybody,

We're working on this right now and should have it fixed shortly.

SlickEdit Support

SlickEdit Support

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Re: Unable to Create Help Desk Ticket
« Reply #2 on: September 10, 2009, 03:24:30 pm »
Fixed!  If you did NOT see a Case Confirmation page when you first tried to submit your Case, you will need to re-submit your case/query.

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