Author Topic: SlickEdit 16.0.1 downloads missing from Registered Products  (Read 1935 times)

jkwuc89

  • Senior Community Member
  • Posts: 200
  • Hero Points: 6
I logged onto my SlickEdit account and went to Registered Products to download SlickEdit 16.0.1.  When I click on the product download icon to the right of "SlickEdit Academic Subscription for Multi Platform", the following platforms are not showing 16.0.1 as the latest available release.  Instead, they show 15.0.1.3 as the latest release.

SlickEdit for Windows
SlickEdit for Linux

My academic license should allow me to download SlickEdit 16.0.1 for all supported platforms.  Who do I contact to get this corrected?

Jeffrey

  • Community Administrator
  • Senior Community Member
  • *
  • Posts: 222
  • Hero Points: 18
Re: SlickEdit 16.0.1 downloads missing from Registered Products
« Reply #1 on: July 20, 2011, 06:06:08 pm »
The v15 to v16 upgrade process requires a new license file as well as a new download. 

Please click the upgrade button in your registered products to "purchase" (for 0 dollars) the upgrade to 16 (if your academic subscription has not expired).  (We use the purchase to help us know what versions of our product are in use and to ensure you get the right license files.)

After your purchase you will have v16 product and a v16 license file available for download.

Please send me a personal message with your serial number if you need further assistance.

Thanks!

--Jeffrey

jkwuc89

  • Senior Community Member
  • Posts: 200
  • Hero Points: 6
Re: SlickEdit 16.0.1 downloads missing from Registered Products
« Reply #2 on: July 20, 2011, 06:24:49 pm »
Personal message sent.

Jeffrey

  • Community Administrator
  • Senior Community Member
  • *
  • Posts: 222
  • Hero Points: 18
Re: SlickEdit 16.0.1 downloads missing from Registered Products
« Reply #3 on: July 20, 2011, 07:17:19 pm »
Issue resolved.