SlickEdit Community

Archived Read Only Forums => SlickEdit 2015 v20 Beta Discussion => Topic started by: claylambert on October 12, 2015, 08:57:26 pm

Title: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: claylambert on October 12, 2015, 08:57:26 pm
Hello!

I have a 6 core Mac Pro server running the latest version of OS X El Capitan. I am having issues getting the new 2015 Beta running.

When I try to run the application it crashes. When I execute it from the Applications menu it appears that nothing happens.

I have tried clearing my user settings directory, and started at the command line with the -sc option to specify a new config location. No dice.

Here is what is reported at the command line:

--(claylambert@Tower-Of-Power)-(5/ttys000)-(1453/12-Oct-15)--
--($:/Applications/SlickEditPro2015.app/Contents/MacOS)--
-->> ./vs
Segmentation fault: 11

It appears there is some sort of base library conflict or dependency that is not being fulfilled?

Please advise.

Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: Clark on October 12, 2015, 10:48:00 pm
Glad you tried a new config. Are able to run v19 on this machine?

Ah...support has told me you couldn't run v19 and that SlickEdit wouldn't run on Yosemite either.

We will contact you through support.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: Dennis on October 14, 2015, 09:27:21 pm
When you get the crash, could you get an error report (click on Report...) when the dialog pops up indicating that SlickEdit has terminated unexpectedly.  That would also help us verify we are on the right track.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: jken3 on October 23, 2015, 12:33:17 am
So, has anyone been able to run v20 on El Capitan? It just hangs for me.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: Clark on October 23, 2015, 12:49:22 am
So far, we only know of two customers who couldn't run SlickEdit on El Capitan. Both problems were not related to El Capitan. These two problems were due to various game controllers that pretended to be keyboards. Unplugging these game controllers allows SlickEdit to run.

Do you have some sort of odd keyboard device attached to your Mac? Does SlickEdit crash or hang at start up? Have you ever been able to run SlickEdit on this particular machine?

All our macs here at SlickEdit run El Capitan.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: Dennis on October 23, 2015, 12:52:32 am
If you are having problems, try starting it with a default configuration directory (vs +new -sc /tmp/newconfig/ ), see if the basics work.

If it is hanging, you can always go to the Activity Monitor, select SlickEdit, and hit Sample Process... to help us narrow down what is happening on your machine.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: Clark on October 23, 2015, 12:54:53 am
Also make sure there are no hidden instances of SlickEdit running before you start SlickEdit.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: jken3 on October 26, 2015, 11:44:10 pm
I'm running on a (recent) Mac laptop, no funny keyboards.
SlickEdit 2015 v20 (and any other version) hangs (spinning beach ball) on El Capitan, it doesn't crash.
SlickEdit 2013 ran fine on Mavericks for a couple of years.
I tried the vs +new -sc /tmp/newconfig/ command and SlickEdit did run okay, but just firing up SlickEdit by double clicking still hangs.
I have attached Process Sample from Activity Monitor.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: SlickEdit Support on October 27, 2015, 11:22:47 am
Go to /Users/USERNAME/Library/Application Support/SlickEdit/20.0.0/
and delete:

vslick.stu and vrestore.slk

Will SlickEdit run normally now?
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: Clark on October 27, 2015, 12:51:32 pm
It could be that there is a hidden vs process preventing you from starting another instance. The +new invocation option ignores existing instances. Make sure to kill all vs processes before starting SlickEdit.
Title: Re: Unable to run the application under Mac OS X - El Capitan - on a Mac Pro Server
Post by: jken3 on October 27, 2015, 05:35:05 pm
Deleting vrestore.slk did the trick. (Didn't see the file vslick.stu.)
SlickEdit 2015 v20 now runs on my Mac under El Capitan.
Thanks!